Featured product leader
Eoghan McCabe
Founder-Operator
91Leader
rating
rating
This challenge reconstructs a real decision from Eoghan McCabe's experience at Intercom.
Signature moveAll-in strategic reset
You make the call 2 minute challenge
Intercom / STRATEGY
Intercom Needs a Turnaround Narrative
Growth has stalled and the market is shifting. Incremental product updates will not reset the company story.
The briefing
You are returning to a company that needs sharper focus and renewed energy. AI is emerging quickly, but a full pivot carries major operational risk.
Pressure
HIGH STAKES
Skill tested
execution